HowDoICreditCardTroubleshoot
From MyMoney Online Help
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Credit Card Troubleshooting
Using Inquiry
A situation might arise where you are unsure of what transactions your credit card processor, like Paymentec, might have on record.
The credit card system is rather straight forward. Suite speaks to PC Charge, PC Charge speaks to your processor, and then vice-versa. If anything happens to go wrong in between either steps, data might become unsymmetrical. Paymentec might have 5 transactions on record, your internet connection could have failed during that brief period of time when data is coming back, as a result Suite might only report 4. So if you are unsure, use the Inquiry method either in Suite or PC Charge to find out exactly what is on the server.
Here are steps for both programs.
In Suite:
- myBusiness > Cards
- Click Inquiry
In PCCharge
- Open the interface by double clicking the green dollar sign running in the system tray and click Ok if necessary.
- Click on Batch > Inquire > Open Batch
- Highlight your merchant number and click Ok.
- Click Ok on the Open Batch Inquiry window.
Here's a flowchart with images.
Voiding a Sale
If you charge a customer and for any reason that charge needs to be voided, the best way of doing this is through the PC Charge software.
In PC Charge
- Open the interface by double clicking the green dollar sign running in the system tray.
- Click Ok if necessary, then click the Credit button at the top.
- Click on Void Sale and then click on Process or View List.
- There will be a list of transactions, highlight the one you want to void and click Select.
- Click Process and Ok.
Update records as needed in Suite, modify the balance directly or do a refund Cash sale. A negative Credit Card collection will attempt to communicate with your processor server.
Here's a flowchart with images.
Turning on Amex
American Express can be enabled by the following steps.
- Open the interface by double clicking the green dollar sign running in the system tray.
- Click Ok if necessary, then click on the Setup menu at the top.
- Click Configure System, put a check in the Amex field
- Click Ok and click Ok again (don't worry about the passwords field, in fact don't plan to put one in there).
COM errors
Retrieving the COM class factory for component with CLSID {66B49CB0...} failed due to the following error: 80040154
If you receive an error when clicking on the Complete button when taking a credit card collection, you need to register the PSCharge file. Click on myBusiness > Cards > Settings > Register PSCharge
Retrieving the COM class factory for component with CLSID {66B49CB0...} failed due to the following error: 8007007e
This means the PSCharge file is missing. It's best to call Support in this situation. However, you can do a dir /S pscharge.dll to locate the file. It should reside in the Business\Documents folder. You may also attempt to uninstall Suite and reinstall it from the website.
Invalid Merchant Number
Sorry! Not approved!
Please reference message below.
Result: NOT CAPTURED
Auth Code: Invalid Merchant Number
Check your merchant number by going to myBusiness > Cards > Settings That number must match the merchant number in PC Charge.
Credit card collections don't go to Credit Card Settle screen
If you Complete a credit card payment and it appears nothing is going to the Credit Card Settle window, but those collection are being recorded, this means the path in the myBusiness > Cards > Settings > Path to PCCharge Files is incorrect. Don't forget the backslash at the end of the path "\".
XP=c:\Program Files\Active-Charge\
Vista\W7=c:\Active-Charge\
Want to record Credit Card Collections in Suite but not use PC Charge for processing payments?
If you make sure the path doesn't link to Active-Charge.exe, this should be sufficient. This can be useful for online services incompatible with Suite or PC Charge.
