How Do I

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Contents

How Do I Edit a Balance

Go to Customer Management or Invoicing and select the customer.

Click the Edit Balance icon:

Image:EditBalance.png

Or from the Customer Management section you can right-click to edit the balance:

Image:EditBalanceB.png
Either method will give you the Edit Balance window. Change the balance, enter in a reason in the <Reason for Editing> space and click the Save button.

When a balance is changed, an entry is added to the Business Register and the Ledger.

How do I understand the Product Searches on Invoices

The link below will explain how the search results can vary using the different search filters.

Invoice Product Search

How do I rent an item

The link below will take you to Invoicing section of the program, which will guide you through the steps

How-To Rent An Item


How do I Hide Customers

The link below will take you to the Customer section of the program, which will guide you through the steps

How Do I Hide Customers


How do I add a day

The link below will take you to the Schedule Image:ScheduleIcon.png section of the program, which will guide you through the steps

How to Add a Day

How do I add a Customer to a Day

The link below will take you to the Schedule Image:ScheduleIcon.png section of the program, which will guide you through the steps

How Do I Add a Customer to a Day


How do I Product

The link below will take you to Product Maintenance section of the program, which will guide you through the steps

Product Maintenance


How Do I Import Product Files

Click here for documentation of product import and requirements.


How do I make a purchase order

The link below will take you to Purchasing section of the program, which will guide you through the steps

Purchasing


How does Auto-Reorder work?

The link below will take you to the Auto-Reorder page.

Auto-Reorder

How do I Reprint a Report

The links below will explain what areas of the program have options to reprint various reports and how to access other maintenance reports.

Reprinting a Report

Reports/History


How do I add a tax code

The link below will take you to myBusiness section of the program, which will guide you through the steps

How to Add a Tax Rate

How to add multiple tax rates to a single tax code (ie: State + City or City + County)

What is that piece of paper next to a customer name

That icon means the customer has an open invoice, a quote, or a pending rental agreement.


Image:PendingInvoice.png

How are the Terms/Rates calculated

Updated Account Agreement
When the balance changes...

Use "Rate" to calculate "Term Length"
-Divide Balance by Rate = Term Length
-Balance=$40
-Rate=$20/week
-Term Length=2 Weeks


Use "Term Length" to calculate "Rate"
-Divide Balance by Term Length = Rate
-Balance=$40
-Term Length=4 Weeks
-Rate=$10/week

Note: You may not enter in an amount less than the Minimum Payment from myBusiness > Settings > Accounts Settings > Minimum Payments
The system will default back to the minimum amount if you change it to something lower.

When you add a new customer, they will inherit the current Default Length or Minimum Payment, depending on which Use option is set.

Existing customers will not be affected by a system Minimum Payments change. They will keep their original setting whether or not they have a balance or customized settings that are different from the norm.

Image:AccountSettings22.png

How Do I Add Bar Codes to my Product

Click the myMoney Image:Mmsmall.png button in your program top left

Click the Product Section button

Click the Image:Supplier(s).pngbutton

Click the Item UPC when the cursor is blinking use your scanner on the bar code of your product and it will write the Universal Product Code into the Item UPC: field 

Image:SuppliersItemUPC.png

How do I troubleshoot Credit Cards

Click here for some troubleshooting tips on the credit card processing in Suite and PC Charge.

Additional credit card info


How do Returns work

When you issue a return (code R) the following happens:

  • The PSA Balances will update.
  • The Ledger and Items Purchased will add an entry.
  • The item's inventory value will adjust.
  • The Sales Report, Inventory Value Report, Returned Items and Business Register update.
  • If taxes are applicable, the Sales Report and Tax Authority are updated.
  • The Gross Margin by Category updates if applicable.


What happens if I change an item's Class/Sub Class

  • If an item has no Class assigned to it and has generated sales, there will be no entry for it on the Items Sold By Category report.
  • If that item is then assigned a class, it will show up on the Items Sold By Category report.
  • If that item is then assigned another class, it will show the new class of the Items Sold By Category report.
  • The Gross Margin report follows the same logic. These reports will reflect the current associations each product has. 


What happens if I take a negative collection

If you take a negative collection, the following will occurr:

  • Customer's balance will go up
  • The Ledger will show a Debit for that amount
  • If a regular collection and negative collection for the same amount was taken during the same day, there will a washout on the Sales Report
  • Business Register shows a debit entry

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